Refund & Return Policy

Last updated: July 2026

At Nuvora Homes, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories and components.

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care products

• Used kitchen accessories

• Gift cards

• Clearance or final sale items

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and arrange a replacement or refund where appropriate.

4. Return Process

To start a return, please contact our customer support team before sending your item back.

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once your return request has been approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective.

6. Exchanges

We only replace items that are damaged, defective, or incorrect.

If you require an exchange, please contact us with your order number and supporting photos.

7. Order Cancellations

Orders may be cancelled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be cancelled and must follow our standard return procedure.

8. Return Shipping

If the return is due to:

• A damaged or defective product

• An incorrect item sent by us

We will cover the return shipping costs where applicable.

For all other returns, the customer is responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

9. Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page.

We aim to respond to all enquiries within 1–2 business days.

Thank you for choosing Nuvora Homes. We appreciate your trust and are committed to providing quality products and excellent customer service.